At Stanmore Florist, quality, freshness, and customer satisfaction are our guiding values. As a trusted local florist serving households and businesses in Stanmore and the surrounding area, we stand by our promise to deliver only the freshest flowers. Every bouquet and arrangement delivered comes with our fresh flowers guarantee: your flowers will arrive vibrant, fragrant, and ready to brighten any space.
While we meticulously prepare and package every order to arrive in perfect condition, we understand that rare transit mishaps can occur. If your flowers or arrangements arrive damaged or not as described, please contact us promptly upon delivery. To assist us in resolving the issue, we kindly ask that, where possible, you report any damage within 24 hours of receipt and provide supporting photos. This helps us uphold the high standards our Stanmore customers expect and trust.
We guarantee the freshness of our flowers for a minimum of 48 hours after delivery, provided they are properly cared for according to our care recommendations. Most bouquets last well beyond this period, but this window ensures you receive full value and lasting beauty from your floral gift. If your flowers do not meet our freshness guarantee within this time frame, please notify us so we can address the issue to your satisfaction.
Your experience at Stanmore Florist matters. If we confirm an issue with your order, such as damaged flowers, lack of freshness within the guarantee window, or an incorrect arrangement, you may request either a full refund or a replacement bouquet. Our team will work swiftly to review and resolve your claim.
Your feedback enables us to continuously improve our service. If you wish to lodge a complaint—whether about product quality, delivery experience, or any aspect of your order—please contact our team with your order details, a description of the issue, and any relevant photographs. We treat every complaint seriously and with care, aiming to resolve most issues within two working days.
You can choose to have your complaint addressed via your preferred contact method. Our team will investigate the matter and provide an outcome or solution, such as a replacement, refund, or a goodwill gesture offered at our discretion.
We are proud to be Stanmore’s go-to florist, serving local households, offices, and events with reliable, high-quality flowers. Our reputation has been built on trust, commitment to excellence, and genuine care for our customers. If you ever have questions or concerns about your flowers, please know that Stanmore Florist is here to help and will do everything possible to put things right.
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