These Terms & Conditions outline the rules and regulations for using the Stanmore Florist e-commerce website and online flower delivery service. By placing an order with Stanmore Florist, you agree to be bound by these terms, which apply to all customers located in Stanmore and the surrounding areas. Please read these Terms & Conditions carefully before placing an order on our website.
To place an order with Stanmore Florist, customers must select the desired floral products and enter accurate delivery information. The order process typically involves:
Order confirmation will be sent by email once the order is received and payment is successfully made. Acceptance of your order and the formation of the contract between Stanmore Florist and you occur when you receive the order confirmation email.
We strive to accurately represent our products and maintain up-to-date inventory. However, all products are subject to availability. If the requested flowers or items are not available, Stanmore Florist reserves the right to substitute with products of equal or higher value and similar style, colour, and quality. We will endeavour to contact you in the event of significant substitutions; otherwise, substitutions may be made at our discretion to provide timely delivery.
Stanmore Florist offers delivery services within Stanmore and the surrounding areas. Delivery charges and estimated timeframes will be clearly displayed during the checkout process. We aim to deliver orders on the requested date; however, circumstances such as adverse weather, traffic, or other events outside our control may result in delays. Delivery to certain locations (e.g., hospitals, care homes, offices) may be subject to specific restrictions, so please ensure full and accurate delivery instructions are provided.
If the recipient is unavailable at the delivery address, our delivery driver will attempt to leave the flowers in a safe location or with a neighbour, where possible, and a delivery notice will be left. Stanmore Florist cannot be held liable for orders that cannot be completed due to incorrect or incomplete delivery details provided by the customer.
Payments for all products and delivery charges are to be made in full at the time of placing the order. Stanmore Florist accepts a range of secure online payment methods, including major credit and debit cards. All prices shown on our website are in GBP (£) and include VAT at the applicable rate, unless explicitly stated otherwise. We use secure third-party payment processors to ensure your transaction details are protected. Orders will not be processed or dispatched until payment has been received and authorised.
In the event of a failed or declined payment, your order will not be confirmed or processed. Stanmore Florist does not store or have access to your card payment details.
We understand that occasional changes or cancellations to orders may be necessary. If you wish to cancel or change your order, you must notify Stanmore Florist as soon as possible. Cancellations are only accepted if received at least 24 hours prior to the scheduled delivery date. After this time, your order may have already been prepared or dispatched, and cancellation may not be possible. For same-day orders, cancellations cannot usually be accommodated due to the quick turnaround.
To request a cancellation, please provide your order reference and full details. If your cancellation is confirmed within the required timeframe, a full refund will be issued to your original payment method. Refund processing times may vary depending on your bank or card issuer.
Stanmore Florist is committed to delivering fresh and high-quality floral arrangements. Due to the perishable nature of flowers, we do not accept returns for unwanted items. If your flowers arrive damaged, or if there is a quality issue, please contact us within 24 hours of delivery with photographic evidence. We will assess the situation and, where appropriate, offer a replacement or partial/full refund. Refunds will only be considered where Stanmore Florist is satisfied that the products supplied were faulty or not as described.
No refunds or replacements will be issued in cases where delivery was unsuccessful due to incorrect address details provided by the customer or if the recipient is unavailable and no safe place is available to leave the order.
Stanmore Florist takes reasonable care to provide accurate product descriptions and perform services to a high standard. However, we shall not be liable for:
Nothing in these Terms & Conditions is intended to limit or exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
It is your responsibility to ensure that all information provided in your order, such as the recipient’s name, address, contact number, and any special instructions, is complete and accurate. Stanmore Florist cannot accept liability for failed delivery as a result of incorrect or incomplete details. Please check your order confirmation carefully and notify us immediately if any details are incorrect.
By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you use our site on behalf of a third party, you warrant that you have their authority to do so and will be responsible for any breaches of these Terms & Conditions.
All content on the Stanmore Florist website, including product images, descriptions, logos, and brand elements, are the intellectual property of Stanmore Florist or its licensors. Such content may not be used, reproduced, modified, or distributed without express permission.
Stanmore Florist reserves the right to amend these Terms & Conditions from time to time. Changes will be published on the website and will apply to all subsequent orders. It is your responsibility to review the latest version before placing each order. Your continued use of the website constitutes acceptance of any updates or modifications to the Terms & Conditions.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or the use of the Stanmore Florist website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all online flower delivery customers in Stanmore and the neighbouring localities. Our online ordering and delivery services are designed for customers in these areas; please check our service coverage during checkout or contact us for clarification if you are unsure whether your delivery address is included.
If you have any questions about these Terms & Conditions or require further assistance regarding your order, our customer service team is available to help. Details for contacting our support team are available on the website.
Thank you for choosing Stanmore Florist for your flower delivery needs in Stanmore and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stanmore, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stanmore.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
